Privacy Policy for Etelirepair

Effective Date: [01-01-2024]

At Etelirepair, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit and use our website, www.etelirepair.com, for purchasing iPhone spare parts and repair services.

By using our website, purchasing products, or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you interact with Etelirepair for any reason—whether by ordering products, registering for an account, or using our repair services—we may collect the following types of information:

  1. Personal Information
  • Name
  • Email address
  • Phone number
  • Shipping/Billing Address
  1. Transactional Information
  • Order history
  • Payment details (Note: We do not store your credit card information. Payments are processed securely via a third-party payment gateway.)
  • Repair service details (device information, issue descriptions)
  1. Technical Information
  • Device and browser information
  • IP address
  • Cookies and other tracking technologies (for authentication purposes)

We only collect information that is necessary for processing your orders, providing repair services, and ensuring a smooth user experience on our website.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Processing Orders and Services: To process and deliver the products you order and provide the repair services you request.
  • Customer Support: To respond to your inquiries and resolve any issues you may have with your products or services.
  • Communication: To send you order updates, shipping notifications, and promotional emails (if you have opted in for our newsletter).
  • User Experience Improvement: To analyze website performance and improve user experience based on your interactions with our website.
  • Authentication and Security: To verify that you are a human user and not a bot, and to secure your account and transactions on our website.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website.

  • Authentication Cookies: These are used to keep you logged in when you return to our website, providing a seamless experience.
  • Third-party Cookies: Some third-party services, such as payment gateways or analytics tools, may also use cookies to track user behavior and provide services.

By using our website, you consent to the use of cookies as described in this policy. You can manage cookie preferences through your browser settings.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal or accounting requirements. Once your data is no longer required for these purposes, it will be securely deleted or anonymized.

5. How We Protect Your Data

We use industry-standard security measures to protect your personal and payment information. All transactions are processed through secure payment gateways, and we take necessary steps to protect your data from unauthorized access.

While we take reasonable precautions to safeguard your information, please note that no data transmission or storage system is 100% secure. We cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have the right to:

  • Access Your Data: You can request a copy of the personal information we have collected about you.
  • Correct or Update Your Information: If your information is incorrect or needs updating, you can request changes to your data.
  • Delete Your Data: You can request to have your account and personal data deleted, subject to certain legal and contractual obligations.
  • Opt-Out of Communications: If you no longer wish to receive marketing emails or newsletters, you can unsubscribe at any time by following the instructions in the email or contacting us directly.

To exercise any of these rights, please contact us at [contact@etelirepair.com].

7. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties to provide our services:

  • Service Providers: We may share your data with third-party service providers (e.g., payment processors, and shipping companies) to fulfill your orders and repair services.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.

8. Third-Party Links

Our website may contain links to third-party websites, such as payment processors, external services, or partners. This Privacy Policy applies only to Etelirepair, and we are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies before submitting personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

Etelirepair
Shop No -69,70, Basement-2, Basudhara City Shopping Mall
Panthapath, Dhaka, Bangladesh
Email: [info@etelirepair.com]

By using our website, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Etelirepair, where your privacy and satisfaction are our top priorities.