Warranty Policy for Etelirepair

Effective Date: [01-01-2024]

At Etelirepair, we strive to provide high-quality products and repair services for your iPhone. Some of our products and services come with a warranty to ensure your satisfaction and peace of mind. Please carefully review our warranty policy below to understand what is covered and how to claim a warranty if needed.

1. Product Warranty

Certain products purchased from Etelirepair are covered by a warranty. This warranty covers defects in material and workmanship under normal use. The specific details of the warranty coverage depend on the product category.

Product Warranty Coverage

  • Warranty Period: The standard warranty period for products may vary depending on the product type. Typically, it ranges from 3 to 6 months from the date of purchase.
  • Warranty Coverage Includes: Defects in material or workmanship under normal use. This applies to products such as batteries, camera modules, charging ports, etc.
  • Warranty Exclusions: The product warranty does not cover:
    • Physical damage (e.g., broken parts, scratches, dents)
    • Liquid damage (e.g., water or other fluid exposure)
    • Damage caused by misuse, abuse, or accidents
    • Issues caused by modifications or repairs done by anyone other than Etelirepair

Warranty Claim Process:

To claim a warranty, you must present a valid receipt or invoice and the original packaging. The product should be in its original condition, without signs of physical damage or tampering.

2. Display Warranty Policy

Etelirepair offers warranties on some original displays, but the conditions and terms vary based on the type of purchase:

Online Display Warranty:

  • No Warranty on Displays: We do not offer warranty coverage on any display or screen purchased online.
  • Pre-Installation Inspection: Before installation, it is essential to inspect the display thoroughly. Do not remove any protective film or packaging until you have checked the display for defects. If you find any issues, please do not install the display and contact Etelirepair immediately.
  • Warranty Void if Damaged: If the display has been exposed to moisture, adhesive, or any other damage (e.g., scratches, sweat), the warranty will be void.
  • Post-Installation Warranty: Once a display has been installed, no warranty will be offered for any subsequent issues.

In-Shop Display Warranty (Original Displays Only):

  • Warranty Coverage: Warranty is only provided for original displays purchased and installed by Etelirepair experts.
  • Exclusions: The warranty does not cover:
    • Accidental damage
    • Broken screens
    • Black/white screens
    • Color lines
    • Dead pixels
    • Liquid damage

Please note that the warranty is only valid for displays replaced through Etelirepair experts.

3. Battery Warranty Policy

We provide a warranty on batteries purchased from Etelirepair, but there are certain exclusions:

Warranty Coverage:

  • If you are dissatisfied with the battery’s backup time, we will honor a warranty claim.

Warranty Exclusions:

  • The warranty does not cover:
    • Liquid damage
    • Short circuits
    • Battery health issues (e.g., degradation over time, which is typical for all rechargeable batteries)

4. Repair Service Warranty Policy

Etelirepair offers a repair warranty to ensure the quality of our repair work. If an issue arises after a repair, we are committed to fixing it promptly.

Repair Warranty Coverage:

  • If a repair issue reoccurs within 30 days of the service date, we will fix the issue again free of charge.

Repair Warranty Exclusions:

  • The warranty does not cover issues caused by:
    • Accidents or misuse after the repair
    • Damage not related to the initial repair

Refund for Unresolved Issues:

  • If we are unable to resolve the issue after multiple repair attempts, we will provide a full refund for the repair fees paid.

5. General Warranty Terms

  • Claim Duration: Some warranty claims may take 7 to 30 days to process, depending on the type of product and the nature of the claim.
  • Service Time: If your product requires service, it may take anywhere from a few days to 2 weeks to complete, depending on the product and the repair involved.
  • Warranty Void: The warranty will be void immediately if the product is modified or serviced by anyone other than Etelirepair.

6. How to Claim Warranty

To claim a warranty for any product or repair service, please follow these steps:

  1. Check Eligibility: Review the specific warranty terms for the product or service.
  2. Contact Us: Reach out to our customer service team at [contact@etelirepair.com] or call us at [Insert Contact Number] to initiate the warranty claim.
  3. Bring the Product to Our Shop: If you are located in Dhaka, you can bring the product to our Etelirepair branch. If you are located outside Dhaka, please contact us to arrange a return or pickup.
  4. Provide Proof of Purchase: Be sure to have your original invoice/receipt and product packaging.
  5. Inspection and Processing: Our technicians will inspect the product and confirm if the warranty claim is valid. If eligible, we will repair or replace the product based on the warranty terms.

7. Contact Us

For any questions regarding our Warranty Policy or to initiate a claim, please contact us:

Etelirepair
Shop No -69,70, Basement-2, Basudhara City Shopping Mall
Panthapath, Dhaka, Bangladesh
Email: [contact@etelirepair.com]
Phone: [Insert Contact Number]

By purchasing from Etelirepair, you agree to the terms outlined in this Warranty Policy. Thank you for trusting us with your iPhone repair and spare parts needs!